Returns and Exchanges
Return and exchange information
Start a Return
Initiate Your Return > HERE
Return Process Overview:
Once your return is submitted, you will be able to download a shipping label.
Refunds will be applied to the original payment method upon receipt. If you opt for an alternative shipping method, we do not refund shipping fees.
Returns typically take two to four weeks to process. Please adhere to the following guidelines:
Refund Timeframe
Last updated 24 days ago
Refund Timeframe:
- Returns are processed in 2-4 weeks.
- Original payment method refund, minus the $8.99 return shipping fee.
- Credit posting in 1-3 business days depending on your financial institution.
Holiday Return Window
Last updated 24 days ago
HOLIDAY RETURN WINDOW:
Orders placed between November 1 and December 23 qualify for an extended holiday return period, allowing returns until January 31. Please note, that non-refundable items are not eligible for returns. (see below for details)
Beyond the 30-Day Window:
- Orders outside the 30-day return period are ineligible for refunds.
- If processed within 30 days and not yet mailed, contact support@zulily.com to confirm eligibility.
Return and Refund Eligibility
Last updated 24 days ago
Return Eligibility:
- Acceptance within 30 days of receipt.
- Ineligible items: undergarments, mystery packs, final sale items.
- Unworn merchandise with original tags, excluding items unfit for resale (subject to a 15% fee).
Returnable Items:
- Items purchased within the last 30 days from the receipt date.
Non-Refundable Items:
- Undergarments, some products in the designer category, mystery packs, mystery items, final sale items, free gifts, and promotional items. All items that are non-refundable will state so in the product description.
Exchanges
Last updated 24 days ago
Exchanges:
- Online exchanges are not available.
- Please contact our Support team to initiate your exchange.
Missing my Refund
Last updated 24 days ago
Missing my Refund
We understand that timely and accurate refunds are crucial to our customers’ satisfaction. Your refund will be processed shortly after it is delivered back to our fulfillment Center. If you have returned an item and are still awaiting your refund after the order has been received, please follow the steps outlined below for an efficient resolution:
- Contact Customer Service: If your refund is still pending, we encourage you to reach out to our dedicated customer service department. You can contact us through our chat option on our website or by email at support@zulily.com during our business hours. Be sure to have your order number and return details on hand to expedite the resolution process.
- Provide Necessary Information: When contacting customer service, please share your order number, the tracking information for your return, and any other relevant details. This information helps us investigate the matter thoroughly and ensures a more accurate and timely resolution.
- Resolution Process: Our customer service team will promptly investigate the status of your refund and work towards resolving any issues. If there are delays or discrepancies, we will communicate transparently and take the necessary steps to expedite the refund process.
- Confirmation and Follow-Up: Once your refund has been processed, you will receive confirmation via email.
Damaged/Defective/Wrong Items
Last updated 24 days ago
Damaged/Defective/Wrong Items:
- Report issues within 30 days of receipt to support@zulily.com including a photo and order number.
- Replacement or refund based on item availability.
- No replacements or refunds after 30 days; all tags must be visible in the photo.
Package Status
Package Status FAQs
No Movement
Last updated 24 days ago
No Movement
Carriers typically advise a waiting period of 14 business days from the last movement date before considering a package lost.
If your package exhibits no movement beyond this timeframe, kindly contact support@zulily.com within 30 days for further assistance.
Package Delivered
Last updated 24 days ago
Package Delivered
Package Shows Delivered:
If the carrier marks your package as delivered but you haven’t received it, we recommend the following steps:
Verify the accuracy of the shipping address.
Check for delivery notices and inquire with others who may have accepted the package on your behalf.
Inspect the delivery location thoroughly.
Allow an additional day, as sometimes the package is inadvertently delivered to a neighbor or held by the carrier. If the issue persists, contact support@zulily.com within 30 days of the expected delivery date for assistance.
Stolen Package
Last updated 24 days ago
Stolen Package
If your package is suspected to be stolen, take the following actions:
Contact the delivery company to confirm the delivery status.
Report the theft to local law enforcement to enhance the chances of apprehending the thief.
Reach out to your credit card company, as some policies provide insurance on purc
Return to Sender
Last updated 24 days ago
Return to Sender
For packages returned to the sender, Zulily initiates refunds to the original payment method. If you believe your package was returned but hasn’t been refunded, email support@zulily.com with the Order Number, “RTS” in the subject line, and the Tracking Number.
We honor the tracking status, including packages marked as delivered but not received. Unfortunately, we are unable to re-ship orders deemed undeliverable by carriers. If you still desire the item, please place a new order.
Discount codes
Discount code information
Multiple Discount Codes
Last updated 24 days ago
Multiple Discount Codes
We are excited to announce that customers can now stack up to 5 product codes for even greater savings while shopping! Please note that product codes cannot be combined with collection or category codes.
If you have any questions, please contact our support team at support@zulily.com.
Edit Order
Editing and cancelling orders
Modify Order
Last updated 24 days ago
Modify Order
Adjustments to Existing Orders:
Zulily facilitates the addition or removal of items to existing orders, provided the order has not yet entered our shipping process. Please note that the addition of an extra coupon is not possible once a coupon has already been applied.
To request modifications, kindly send an email to support@zulily.com or utilize our chat feature, including the Order Number, along with specific details such as the item’s title, color, size, and quantity. Our dedicated agents will promptly review your request and respond to confirm whether the modification can be accommodated.
Cancel My Order
Last updated 24 days ago
Cancel my order
Order Cancellation Instructions:
To initiate the cancellation of an order, kindly adhere to the following procedure:
Utilize our chat feature or send an email to support@zulily.com, including the Order Number for the requested action.
Our dedicated team will promptly assess the order’s status, specifically checking if it has progressed to the shipping phase. If the shipping label has been generated, regrettably, alterations cannot be accommodated.
Upon successful cancellation, our team will provide confirmation. Please take note of our operational hours: Monday to Friday, 8:00 am – 5:00 pm CST.
Update my Shipping Address
Last updated 24 days ago
Shipping Address Modification Request:
For packages already in transit, Zulily, unfortunately, cannot alter the shipping address. The delivery will proceed to the address specified during the order placement, and we do not provide refunds or replacements for such orders.
However, for orders that have not yet entered our shipping process, Zulily will do their best to facilitate changes to the shipping address. To request such modifications, please send an email to support@zulily.com or utilize our chat feature with the Order Number. In the email subject, include “Address Change” and provide the New Address details.
Our dedicated team will review your request and respond to confirm if the change can be implemented before the order progresses to the shipping phase.
Price Match
Price Match Policy
Price Match Policy
Last updated 24 days ago
Price Match Policy
Price Match Policy:
Should you come across a new promotional offer for a product purchased within the last seven days, we invite you to take advantage of our Price Match service. Simply email support@zulily.com with a screenshot of the sale, and we will provide you with store credit equivalent to the price difference. For orders placed on the same day as the promotion request, we will promptly refund the price difference.
At Zulily, we are committed to honoring any valid price match requests made within the seven days following the original purchase date. Please note that we allow one promotion per order, and if a promotion has already been applied, we regret to inform you that a price match for a specific item cannot be accommodated.
Accounts
Account update and information
Update Email Address
Last updated 24 days ago
Update Email Address
Updating Email Address:
Zulily offers the option to change the email address associated with an account, provided the specified email has not been utilized for placing an order. In instances where the new email address has been previously used, an automatic creation of a new account occurs. It is essential to note that a new rewards account must be established for the updated email address, as reward points are non-transferable. For any assistance in creating a new rewards account or managing email changes, please contact our support team.